Privacy Policy

Privacy Policy

Last updated: October 2026

Battery Health Check is operated by Battery Health Check Limited. We are committed to protecting the privacy of everyone who visits our website and engages with our services. This policy explains what personal data we collect, why we collect it, and how we handle it.

If you have any questions about this policy, contact us at info@batteryhealthcheck.co.uk.

1. Who We Are

Battery Health Check Limited is the data controller for the personal data described in this policy. We are established in Ireland and we serve customers in both Ireland and the United Kingdom, so your data is protected by the EU General Data Protection Regulation and, where you are in the United Kingdom, by the UK GDPR and the Data Protection Act 2018.

2. What Data We Collect

We collect personal data when you interact with our website, primarily through our enquiry and demo booking forms. This includes:

  • Contact details: Your name, email address, and phone number
  • Business details: Dealership name and approximate monthly EV sales volume
  • Technical data: IP address, browser type, operating system, and pages visited (collected automatically via analytics)
  • Cookie data: Information stored by cookies on your device (see our Cookie Policy)

We do not collect sensitive personal data (such as health information, religious beliefs, or political opinions).

3. Why We Collect It

We use your personal data for the following purposes:

Purpose Data used Legal basis
Responding to your enquiry or demo request Name, email, phone, dealership name, EV volume Legitimate interest — you have contacted us as a business and expect a response
Setting up your AVILOO battery testing account Name, email, phone, dealership details Contract — necessary to deliver the service you have requested
Sending you relevant product updates or market insights Email Consent — only with your explicit opt-in, and you can unsubscribe at any time
Improving our website and understanding how visitors use it Technical and cookie data Legitimate interest — to maintain and improve our website
Improving the dealer hub Which pages of the dealer hub you open when signed in, linked to your login Legitimate interest — to see which parts of the hub help dealers, and improve the service
Complying with legal obligations Any relevant data Legal obligation — where required by UK law

4. Business Contact Data and Direct Marketing

We sometimes process publicly available business contact details of motor trade professionals, such as name, role, and work email address, to send relevant business-to-business communications about our services. Our legal basis is legitimate interest.

You can object or opt out at any time by replying to any message or emailing info@batteryhealthcheck.co.uk. We maintain a suppression list so that opted-out contacts are not emailed again. We do not sell contact data.

5. Who We Share Your Data With

We do not sell your personal data. We share it only where necessary to deliver our services:

  • AVILOO GmbH (Vienna, Austria) — Our technology partner. When you become a customer, your business contact details are shared with AVILOO to set up your battery testing account and provide technical support. AVILOO processes battery test data through their platform.
  • Approved testers and dealers who carry out your test — If you book a battery health check, we pass your booking to the approved tester who will carry it out. They receive your name, telephone number, email address, postcode, vehicle registration, the dates you asked for and anything you told us in the notes, so that they can contact you and attend. They use those details only to carry out your test. If we cannot find a tester who can reach you, nothing is shared with anyone.
  • Hosting and infrastructure providers — Our website is hosted using cloud services that may process technical data on our behalf.
  • Analytics providers — We use website analytics tools to understand how visitors use our site. This data is aggregated and does not identify you personally.
  • Professional advisors — Accountants, lawyers, or other advisors where necessary.
  • Law enforcement or regulators — Where we are legally required to do so.

6. International Data Transfers

AVILOO GmbH is based in Austria, which is in the European Economic Area (EEA), as are we. The UK recognises EEA countries as providing an adequate level of data protection, and the European Commission recognises the United Kingdom, so your data is protected to an equivalent standard when it moves between us, AVILOO and our UK customers.

If any other service provider processes data outside the UK and the EEA, we ensure appropriate safeguards are in place, such as the European Commission's Standard Contractual Clauses or the UK Addendum to them.

7. How Long We Keep Your Data

We retain your personal data only for as long as necessary:

  • Enquiry data: If you enquire but do not become a customer, we retain your details for up to 12 months, then delete them. This includes battery health check bookings that did not go ahead — the booking details, including your vehicle registration and postcode, are deleted on the same 12-month basis.
  • Customer account data: If you become a customer, we keep your account and contact details for the duration of our agreement, and afterwards only as long as we need them to meet legal and accounting obligations — invoices, payment records and the signed agreement are kept for six years.
  • Battery test records: The test records we hold for a dealer — including vehicle details and any keeper's details — are kept for the life of the dealer's agreement and for 2 years after it ends, then deleted. After that we keep only a minimal record of each charged test for accounting (the date, site, box, fee and VIN, but no registration number or anyone's name) for six years, and a record that each battery certificate was genuine when issued, which contains no vehicle or personal details. For dealers, our Data Processing Terms set this out in full.
  • Battery health check bookings: Where a battery health check was actually carried out, the booking is kept for six years.
  • Analytics data: Aggregated analytics data is retained for up to 26 months.
  • Marketing consent records: Retained for as long as you remain subscribed, plus 12 months after unsubscribing (to evidence your consent history).

8. Your Rights

Under the GDPR, you have the right to:

  • Access your personal data (request a copy of what we hold)
  • Rectify inaccurate or incomplete data
  • Erase your data (in certain circumstances)
  • Restrict processing of your data
  • Object to processing based on legitimate interest
  • Data portability — receive your data in a structured, machine-readable format
  • Withdraw consent at any time, where processing is based on consent

To exercise any of these rights, email info@batteryhealthcheck.co.uk. We will respond within one month.

If you are not satisfied with how we handle your data, you have the right to lodge a complaint with a supervisory authority. Because we are established in Ireland, that is the Data Protection Commission at dataprotection.ie. If you are in the United Kingdom you may instead complain to the Information Commissioner's Office at ico.org.uk.

9. Cookies

We use cookies to keep our website running smoothly and to understand how visitors use it. For full details, see our Cookie Policy.

10. Changes to This Policy

We may update this policy from time to time. Any changes will be posted on this page with an updated "last updated" date. We encourage you to review this policy periodically.

11. Contact Us

If you have any questions about this privacy policy or how we handle your data: